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Shipping & Customer Support

The Shipping and Customer Support Specialist is responsible for managing the shipping logistics of product orders and providing excellent customer service throughout the process.

This includes coordinating the packing and shipping of products, tracking shipments, addressing any shipping issues, and answering client questions about shipment status or other concerns. The Shipping and Customer Support Specialist will also play a key role in ensuring client satisfaction by providing timely and accurate information and resolving issues quickly and professionally.

Responsibilities and Duties

Manage Shipping Logistics. Coordinate the packing, shipping, and installation of exhibits, working closely with the fabrication and design teams to ensure safe and efficient transportation.

Track Shipments. Keep track of all shipments, provide updates to clients and the project management team, and address any shipping issues that arise.

Customer Service. Answer client questions about shipment status, resolve shipping issues, and address any other client concerns related to shipping or installation.

Issue Resolution. Work to resolve any shipping or installation issues quickly and professionally, maintaining client satisfaction.

Qualifications and Skills

  • Excellent communication and customer service skills.
  • Problem-solving skills and the ability to resolve issues quickly.
  • Organizational skills and the ability to manage multiple shipments and customer inquiries simultaneously.

Work Environment

A Shipping and Customer Support Specialist typically works in an office environment at Upland. The role often requires a standard 9-to-5 schedule, but may sometimes require additional hours to resolve shipping issues or to accommodate client schedules. Occasionally, the role may require travel to installation sites to oversee the delivery and installation of exhibits.